Frequently Asked Questions

We currently offer accessible tours, transfers, and mobility equipment rental services across multiple destinations in Europe and beyond.

You can explore all available destinations on our Accessible Destinations page.

We are constantly researching new destinations. Please contact us and let us know your wishes and requirements. After receiving your request, we will research and work with our network of worldwide service providers to try to accommodate your travel plans.

We do offer accessible travel packages. These travel packs are a combination of pick-up and drop-off with private adapted transport, accessible accommodation and a selection of private adapted tours. We can also include dinner reservations for you.

Our tours are designed for wheelchair users, mobility scooter users, travellers using walkers, canes, or other mobility equipment, slow walkers, and able-bodied travellers alike.

Yes. We offer accessible shore excursions in many European cruise destinations.

Explore some of our most popular ports of call here, or tell us about your wishes and itinerary, and we will help you with a customized plan.

Each tour page contains a dedicated accessibility section with practical accessibility information. We provide details such as walking surfaces, step-free access, vehicle accessibility, and other relevant information so you can decide whether the tour fits your individual needs.

Accessibility information can be found in:

• destination and tour pages
• the accessibility section on each tour page
• dedicated accessibility blog posts for certain attractions and cities

If you still have questions, you are always welcome to contact us directly.

Our accessible tours are private, allowing for greater flexibility and adaptation to individual preferences and mobility needs.

English is the standard language. Where possible, we provide additional language options.

A wheelchair accessible taxi is a specially adapted vehicle designed to transport passengers who remain in their wheelchair or scooter during the journey. These vehicles come with a rear ramp or hydraulic lift and professional tie-down systems for a safe and comfortable transfer.

Discover more on our dedicated webpage.

Yes, always. Adapted vehicles are scarce in most European cities and at cruise ports. We cannot arrange same-day bookings. Booking in advance guarantees availability and avoids last-minute stress.

Wheelchair taxis are often not available or allowed at the airport or cruise port. Therefore googling “wheelchair transportation near me” or “wheelchair accessible taxi near me” will often give no results. Pre-booking a wheelchair accessible taxi service takes away all stress, and avoids long waiting time.

Yes. Whether you are travelling alone or with a larger group, we arrange the right vehicle for your needs. This can range from an adapted taxi for one wheelchair user to a minibus for larger groups with multiple wheelchair or scooter users.

Not every wheelchair is the same, not every wheelchair accessible taxi is the same. We will check with the driver prior to your arrival if your wheelchair fits the vehicle and fits the ramp width. In case needed we arrange a larger size vehicle, or offer a wheelchair van service.

Transportation for disabled people should be guaranteed. Besides your wheelchair or scoot transfer, guests bring luggage for their holidays. We would like to avoid situations in where your adapted vehicle does not have enough space to carry your luggage.

Delays happen. We use your flight number to track your flight, so your driver is always up to date. One hour of waiting time is included in every airport transfer. If your delay runs longer than that, we will always do our best to find a solution, though additional waiting costs may apply.

Our wheelchair cab service is used to the fact that disembarking takes time and that you may be later than the agreed pick-up time. We always ask for a mobile contact number, so in case of any emergency we or our disabled transportation services company can contact you.

Yes, we arrange wheelchair taxi transfers to and from train stations across Europe. Make sure to book in advance to guarantee an adapted vehicle is available for your arrival.

Wheelchair accessible taxicabs are not obliged to carry baby seats. Please notify us prior so we can arrange a baby seat.

The price depends on your destination, the distance, the number of passengers, the total amount of luggage and the type of vehicle needed. The easiest way to get an accurate price is to request a quote. One of our travel agents will come back to you with a clear price for your specific journey.

Depending on the destination, available equipment may include:

• manual wheelchairs
• electric wheelchairs
• mobility scooters
• shower chairs
• hoists
• other mobility aids

For more information, please visit our dedicated webpage.

We offer a variety of different travel wheelchair rental, such as a manual wheelchair, foldable wheelchair and electric wheelchairs. Additionally we have various disability scooter rental, as heavy duty scooter, a foldable scooter, 4-wheel drive scooter.

Please contact us for the mobility rental travel options in your travel destination.

When staying in a hotel, your rental equipment can be delivered directly into your room.

In the port of Barcelona, we have authority to deliver right into your cruise cabin. Please note this is only possible for cruises with Barcelona as departure and termination point.

Feel free to contact us to ask about the possibilities

Please note, due to the cruise liner’s regulations, we can unfortunately no longer deliver rental equipment to MSC cruises.

On the final day of the cruise, the rental equipment can be left in the cabin where it will be collected. Please make sure that the cabin steward is aware that your special equipment will be collected from the cabin and must not be moved to an alternative location.

We can help you secure an accessible hotel room. Some hotels only require a credit card to secure the reservation. When that is the case, we will reach out to you and ask you for your credit card name and number, without(!) security number.

This is for reservation purposes only, not for payment.

Yes, we check prior to booking if our disability accommodation has a roll-in shower.

No there are not a lot of hotels with hoists for disabled people. Please contact us for our hoist rental offerings.

Accessible vehicles, equipment, and specialised services often have limited availability. Booking in advance helps guarantee availability.

Unfortunately we cannot take credit card payments. Our payment options include an international wire transfer or alternatively a PayPal payment (5% PP fee).

When paying with PayPal you have the option to pay with credit card. Even if you do not have an account, there is no need to register prior to make payment. Upon clicking the payment request link, PayPal will provide easy instructions on how to complete payment.

You can use the PayPal payment services without the need to sign up for an account.

Upon receiving the PayPal payment link, you are directed to a payment screen where you have the option to select a link “do not have a PayPal account”. Select this link to open. Following you can enter your personal information, billing address and credit or debit card information. Once completed, click the “review payment” button to review the payment details on the screen to make sure all is correct.

When you wish to edit any of the information, click the “change” button.

When all is correct, click the “pay now” button to finalize the payment.

Most of our service suppliers require the services to be paid prior to secure the reservation. Therefore all our services are on prepaid basis in order to confirm the booking and availability of the services, such as adapted transport and guiding services.

Everyone makes mistakes, so do we! Nothing is done on purpose. Our success rate is at 99% (source: booking system Disabled Accessible Travel) and we do our very best to make your travel experience hassle free.

In case you do experience something unforeseen, please contact us immediately so we can provide a solution and prevent this going forward.

Yes. Please visit our dedicated page for more information.

Internships at Disabled Accessible Travel are hands-on internships for HBO (University of Applied Sciences) students. We do not offer graduation or thesis internships.

No. English is the working language.

Spanish can be helpful in daily life, but it is not required.

Our internships are unpaid because the focus is entirely on learning and professional development. We invest significant time in mentoring and coaching, and interns actively contribute to real projects within the company. This allows them to build proven practical experience and develop skills that strengthen their position in the job market.

Yes. Motivation and willingness to learn are more important than specific experience.

Most internships last between 4 and 6 months. Other durations can be discussed.

We accept interns throughout the year. Please contact us to discuss availability.